Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Effective Date: January 1, 2025
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Privacy Highlights
- • No selling of personal data
- • Secure data encryption
- • Full control over your data
- • Transparent practices
Our Commitment to Privacy
At Mamben, we are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices when you use our marketplace platform, website, and related services.
Information We Collect
Personal Information You Provide
- • Account information (name, email, phone number)
- • Profile details and preferences
- • Payment and billing information
- • Shipping and delivery addresses
- • Communications with us and other users
- • Reviews, ratings, and feedback
Information Collected Automatically
- • Device information (IP address, browser type, device ID)
- • Usage data (pages visited, time spent, clicks)
- • Location information (with your permission)
- • Cookies and similar tracking technologies
- • Log files and analytics data
Information from Third Parties
- • Social media platforms (when you connect accounts)
- • Payment processors and financial institutions
- • Shipping and logistics partners
- • Marketing and analytics service providers
How We Use Your Information
Service Operations
- • Process orders and transactions
- • Manage your account and preferences
- • Provide customer support
- • Facilitate communication between users
- • Process payments and prevent fraud
Service Improvement
- • Analyze usage patterns and trends
- • Personalize your experience
- • Develop new features and services
- • Improve security and safety
- • Conduct research and analytics
Communications
- • Send order and account notifications
- • Provide marketing communications
- • Send security alerts
- • Respond to your inquiries
Legal Compliance
- • Comply with legal obligations
- • Protect our rights and property
- • Investigate violations
- • Respond to legal requests
Information Sharing
We DO NOT sell your personal information
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share information with:
Service Providers
Vendors on our platform, payment processors, shipping companies, and other service providers necessary to complete transactions and provide services.
Business Partners
Trusted partners who help us operate our platform, analyze data, or provide integrated services, under strict confidentiality agreements.
Legal Requirements
When required by law, regulation, legal process, or to protect our rights, users, or the public.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • AES-256 encryption for stored data
- • Regular security audits and testing
- • Secure data centers and infrastructure
- • Multi-factor authentication options
Organizational Measures
- • Limited access on need-to-know basis
- • Employee privacy and security training
- • Regular policy reviews and updates
- • Incident response procedures
- • Vendor security assessments
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by law.
Your Privacy Rights
You have the following rights regarding your personal information:
Access & Portability
Request a copy of your personal information and receive it in a portable format.
Correction & Update
Update or correct inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal and business requirements.
Opt-Out
Opt out of marketing communications and certain data processing activities.
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@mamben.com or use your account settings.
We will respond to your request within 30 days and may need to verify your identity for security purposes.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and understand how our service is used.
Essential Cookies
Required for basic site functionality and security.
Analytics Cookies
Help us understand how you use our service.
Marketing Cookies
Used to personalize ads and measure campaigns.
You can manage cookie preferences through your browser settings or our cookie preference center.
Contact Our Privacy Team
Privacy Officer
privacy@mamben.com
For general privacy questions and requests
Data Protection Officer
dpo@mamben.com
For data protection and compliance matters
Mailing Address
Mamben Privacy Team
123 Independence Avenue
Windhoek, Namibia
Private Bag 13253
Questions About Your Privacy?
Our privacy team is committed to transparency and protecting your rights. Don't hesitate to reach out with any questions or concerns.